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Short video about Kiwi House Swap and people's experiences using the site and with house swapping.
Experiences
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What a great idea! I was about to spend a fortune on a hotel for my partner and I to go to Wellington for a wedding, but found a fantastic house swap opportunity on the site. Easy peasy. No problems...

Frequently asked questions

Is it free to view the houses on the website?

Yes, it is completely free to view houses, look at profiles and see if there are any homes you are interested in swapping with.

If something does takes your fancy and you would like to register your house and start swapping, you can take the next step and pay the annual subscription fee of $69, this will enable you to contact other members and start lining up your own house swaps.

Why Kiwi House Swap?

Other house swapping sites target international travel, but Kiwi House Swap is locally owned and operated, we are a dedicated website for house swapping within New Zealand.

We understand how New Zealanders like to holiday, how we communicate, our hopes, our concerns and generally how we roll.

Kiwi House Swap looks after the locals.

Our site is stylish, social, secure and simple-to-use. It has hundreds of exciting properties listed for you to exchange with and we’ll guide you through the process.

New Zealand offers some of the best holiday destinations in the world. Why not swap a house and explore our own country?

Top 10 reasons to house swap

How often can I swap?

You can swap as many times as you like throughout your membership year. There are no hidden or extra costs beyond your annual membership.

How does house swapping work?

With house swapping, you can say goodbye to forking out for a holiday home or expensive hotel.

You simply swap your own home, holiday house or bach with other members to enjoy free accommodation.

More information on how house swapping works

What do you do with your valuables when you swap?

House swapping is a relationship of two-way trust and respect.

What we have found in the past is that house swappers usually like to swap with compatible members, for example families swap with families, senior swap with seniors, dog-friendly homes with other dog-friendly homes.

This means a bit of getting to know each other beforehand to ensure everyone is comfortable with a swap.

The best option is to be clear and concise about your needs and what you have to offer.

We advise people to put away any valuable jewellery or items that are dear to them. Other than that, leave your home as you would like to find it on your return.

What do you do about linen?

We suggest that you discuss this with the party you are swapping with.

Many of our members leave clean linen on all the beds and clean towels in the cupboards.

You can make your own arrangements with a swap partner about how to leave the linen, whether it is to be stripped from the beds and washed or just stripped and put in the laundry.

These are the sorts of finer points to be discussed once a swap has been agreed on. Remember communication is the key to a great swap.

How can I cancel my membership?

If you would like to hide or suspend your listing temporarily, contact us at info@kiwihouseswap.co.nz and we can arrange this for you, there will be no refund or membership time credit if you require us to do this.

For any membership cancellations, you can email your membership details (full name, email address and property ID) and cancellation request to info@kiwihouseswap.co.nz we will make sure your listing is removed within 48 hours.

There are no refunds on your annual membership fee if you decide to cancel your membership.

How does Insurance work?

A quick phone call to your home insurance company should ensure your home is fully covered while other people occupy it.

You may need to take out extra cover but do make sure your insurance company is fully aware of what you want to be covered for. Insurance is your sole responsibility.

Can I do non-simultaneous home swaps?

Sure you can. You and your exchange partner can make any arrangements you are happy with. This can include simultaneous or non-simultaneous house swaps. A lot of our members have several of their homes registered with us, some of these are holiday houses which makes non-simultaneous swaps easier.

How do members contact each other about house swaps?

Members initially contact each other about house swaps through the secure messaging system within the Kiwi House Swap website.

You will receive an email to your own email address to alert you each time you receive a new message from other Kiwi House Swap members interested in swapping with you.

We ask that our members respond to all swap requests and messages, even if the swap request is not of interest to you. The first initial e-mail you receive from an interested swap party is via the Kiwi House Swap secure messaging service, all other communication with this swap member via e-mail will then be directly via your own e-mail addresses.

Once you've made contact with members via the site, it's also a good idea to discuss your home swap on a phone call or via Skype to get to know your exchange partner more.

Do I have to add photos of my home straight away?

Yes, photos are a really important part of your profile and members who add more than one photo are much more likely to receive home swap requests. Please remember properties that don’t have at least one photo don’t go live onto the website, we also recommend that you put house photos not photos of your children or animals.

If you don't have photos to hand when you join just put a holding picture up so your profile can go live on the website, this can be as simple as taking a photograph of the outside of your home on your camera or phone.

You can return later to add photos or other details – simply login any time to the Kiwi House Swap website, you can Login at the top right hand corner of the website, go to the 'My Profile' area which is located on the top right hand corner of the home page – once you have logged into your profile you will see your own personal dashboard with “Your details” which is your personal information, below this you will see “Your House/Property Details” – under this heading you will find the properties you have listed, just hit the orange “view/edit” button, you can then edit your photos or add photos whenever you have them ready.

We strongly recommend that you add at least one photo to your listing to get the most out of your membership.

How do you keep my profile secure?

Your contact details will not be shown on the website.

We recommend on the map that is displayed on your property profile that you move the Kiwi House Swap location marker of your home to a more general area if you don’t want it to exactly mark where your house is located for security reasons.

To protect your privacy, other members cannot see your full name when communicating with you via Kiwi House Swap. They will only have access to your first name, unless you choose otherwise.

Can I list more than one house?

Sure you can. Members can list as many properties as they like at no extra cost.

Simply login any time to the Kiwi House Swap website, you can Login at the top right hand corner of the website, go to the 'My Profile' area – once you have logged into your profile you will see your own personal dashboard with “Your details” which is your personal information, below this you will see “Your House/Property Details” – under this heading you will find a green button “Add a property” just hit this and “follow the prompts.

We recommend that you fill out all the fields so other members can get a full understanding of your property.

Why is my profile not on the website, but I've filled out everything?

There are several reasons why your profile might not be live. It takes 24 hours for the website to initialize a new membership.

You may have missed the description of “your property” which is under the heading “property details” on your dashboard -
Please note this can do this later but your property will not be listed without it completed.

Also you need at least one photo for your account to be activated and be live on the website.

If you have checked all these and they are correctly filled and your profile is still not live, please contact us at info@kiwihouseswap.co.nz

How do I edit my personal profile?

Simply go to 'My Profile' which you can access on the top right hand corner of the website or Login at the top right hand corner if your not already, once you login you will see your own personal dashboard to the right of the screen, near the top of your dashboard you will see “Your details”, under this heading you can access any of the headings and update. If there is anything that is not completed you will see it highlighted in grey. Simply highlight any of these headings to edit any part of your profile.

How do I edit my property listing?

Simply login any time to the Kiwi House Swap website, you can Login at the top right hand corner of the website, go to the 'My Profile' area – once you have logged into your profile you will see your own personal dashboard with “Your details” which is your personal information, below this you will see “Your House/Property Details” – under this heading you will find an orange button “View/Edit” just hit this and “follow the prompts.

If you have any questions about how to do this, simply email info@kiwihouseswap.co.nz

How many times can you swap during the year?

As a Kiwi House Swap member, there is no limit to the length or number of swaps that you arrange throughout the year.

You can also organise for house swaps to be done outside of your membership year at a future date, however once your annual membership has run out you won’t be able to contact members via Kiwi House Swap’s internal messaging service.

We strongly recommend that you are a current member if you are going continuing to communicate with another member about a future swap.

Can you swap cars as part of a home swap?

Some members do this as part of a swap, it is something that can be discussed with members who are swapping. Swapping vehicles can help you make even more savings on hire-car costs. You can even leave your cars at the airport for each other and save on taxis.

We recommend you check your insurance policy and make sure it covers your exchange partner driving your car. There may be an extra premium, we also suggest calling your insurance company to make sure you are covered. Remember insurance for both your house and your car is your sole responsibility.

Make sure you have clear written communication with your house swap partner about insurance arrangements, additional premium cover and insurance excess costs.

What happens if at the last minute the swap cannot go through on one side e.g. flights have to be cancelled for unavoidable reasons?

This is rare but it does happen. We recommend members take out travel insurance as an extra precaution if flights are involved.